Toronto Dating Scene » Customer Service

iChurch.com Scam: iChurch Responds but Doesn’t Stop Scamming

Toronto Dating — Sun, 18 Jul 2010 21:05:59 +0000

iChurch.com, the “Christian” dating site has been scamming members for a while now with their ‘validation’ fee that then rolls over into an expensive membership fee. You only know this by reading the fine print. Their normal response to customers hasn’t been great.

Last week iChurch.com did indeed respond to the many comments on this site by commenting as follows:

iChurch would like to apologize to all of our members that feel like they were misinformed about their membership or did not have a good experience during their membership at iChurch.com. Our company policy is to try to resolve all complaints that our members have about our service and I regret that our customer service has fallen short of your needs. We have added additional customer service representatives to better service our members and expanded our refund policy so that hopefully no member that is deserving of a refund or misinformed about the cost of the membership when signing up will ever feel the need to go anywhere else to complain other than our website, support email staff or phone lines.

If you are dissatisfied with your membership or would like to suggest a way for us to better our customer service, please contact us at support@ichurch.com or 1-877-295-8966 and we will be happy to assist you.

Sarah, iChurch Support Staff

So, I figure, the iChurch.com online dating billing scam has been stopped, right? Nope. It’s still live. See for yourself:

iChurch Dating Site Review: iChurch.com

Toronto Dating — Thu, 18 Mar 2010 02:01:36 +0000

The reviews of iChurch Christian dating site are in. After we posted about iChurch scam whereby they charge you $1.95 to ‘validate’ yourself (you can’t even see the photos on dating profiles until you ‘validate’ yourself) but then automatically ‘renew’ that with a charge of $149.97 (a three month membership) if you don’t cancel in time.

What happens when you ask about the iChurch.com validation fee before paying it? More than one commenter told us that iChurch simply removes your account without answering the question at hand.

What happens when you do get dinged by iChurch for the three month membership? Good luck getting them to respond to you. No response via email or getting return calls from voice mail messages left. And if you miraculously do get a hold of them? iChurch gives you the runaround. Alternatively, they’ll just say ‘no’.

People are even calling for a class-action lawsuit

Who runs iChurch.com? If you try to see the ownership via their domain name ichurch.com, it’s private. Why would a legitimate company keep their domain contact information private?

How’s that for an iChurch.com dating site review? Two words: Stay away.

iChurch Billing Scam – Their Response, Sorta

Toronto Dating — Tue, 08 Dec 2009 04:48:30 +0000

After posting about the iChurch scam, we received a comment from a reader. Basically, when they contacted iChurch to ask for an explanation about the ‘fine print’ (‘validate’ for $1.95 and then get dinged for a three month membership within a few days if you don’t cancel) our reader got an email back canceling their account accompanied by a ‘God Bless You’. There was no explanation, they were just shoved aside (profile removed, actually). This iChurch billing scam story gets better and better. This is the stuff we expect from True.com, not a Christian dating site… or am I wrong?

eHarmony Doesn’t Know How PayPal Works

Toronto Dating — Wed, 04 Mar 2009 14:43:06 +0000

… although they may say that ‘The customer lacks the fundamental knowledge of how PayPal works…‘ The Consumerist has the scoop on a customer who tried to pay eHarmony via PayPal but then was billed twice, despite talking with a customer service rep before the double billing. After the double-billing, they couldn’t (wouldn’t?) resolve it easily. In fact, the frustrated customer just hung up the phone and filed for a chargeback. Be wary of paying eHarmony by PayPal, folks.

eHarmony Now on Twitter

Toronto Dating — Fri, 19 Dec 2008 21:28:43 +0000

Since late November, it appears, eHarmony has been on Twitter. This is the first of the major dating sites I’ve seen using Twitter to help solve problems people are tweeting about (i.e. bitching about eHarmony). It appears that the most common solution to solving problems, however, is to provide the toll free number. Not exactly the best, but in fairness to them for those instances that may have been the only way to deal with it (as you can only direct message someone who follows you). ‘eHarmony Jack’ also provides discount promo codes, encourages new members, and links to eHarmony articles.